Need help? Call customer services on +30 2 155 155 144.
Email customer care
Shipping information
How is the coffee delivered?
Orders are generally delivered by courier. Usually it is an overnight courier so you receive your coffee the day after it was dispatched unless there is shortage in which case we will inform you of the delay.
Can I have it delivered to a different address e.g. work, a friend?
Yes, just let us know the name and address details including postcode, and we do the rest. When ordering via the website there is a 'Special Instructions' facility where you can provide us with the details of where to leave the coffee if you are out.
What happens if I am out when the coffee is delivered?
When delivered by courier, a card is left letting you know that they have tried to deliver the product. They will try to deliver it again, usually that day or the next. The card will provide you with contact details so you can let the courier know when you will be in, or where to leave the product if you are not at home once again.
Alternatively, if you think you may be out during the day when the coffee is delivered, then you can provide us with special instructions on where to leave the coffee where it will be safe. Many of our customers do this, and the details are kept on file so you need only tell us this once.
Do you deliver to countries outside Greece?
Yes we can. If you would like your coffee delivered to a country other than Greece then inform us of the quantity and your full address and contact details. (especially your email address). We will then email you a quote for the additional cost of carriage and the total cost of the product and extra shipping cost.
Orders are generally delivered by courier. Usually it is an overnight courier so you receive your coffee the day after it was dispatched unless there is shortage in which case we will inform you of the delay.
Can I have it delivered to a different address e.g. work, a friend?
Yes, just let us know the name and address details including postcode, and we do the rest. When ordering via the website there is a 'Special Instructions' facility where you can provide us with the details of where to leave the coffee if you are out.
What happens if I am out when the coffee is delivered?
When delivered by courier, a card is left letting you know that they have tried to deliver the product. They will try to deliver it again, usually that day or the next. The card will provide you with contact details so you can let the courier know when you will be in, or where to leave the product if you are not at home once again.
Alternatively, if you think you may be out during the day when the coffee is delivered, then you can provide us with special instructions on where to leave the coffee where it will be safe. Many of our customers do this, and the details are kept on file so you need only tell us this once.
Do you deliver to countries outside Greece?
Yes we can. If you would like your coffee delivered to a country other than Greece then inform us of the quantity and your full address and contact details. (especially your email address). We will then email you a quote for the additional cost of carriage and the total cost of the product and extra shipping cost.
Returns & exchange
Cancelling and Returning an Order:
You have the right to cancel your order of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations for products where packaging has been opened.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please return any such items to the address on our contact us page.
You have the right to cancel your order of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations for products where packaging has been opened.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please return any such items to the address on our contact us page.
F.A.Q.'s
Payment and Pricing:
We accept payment by all major credit cards through Paypal or Cash on Delivery within Greece only.
All prices are subject to VAT unless otherwise stated and include delivery charges within Greece. We are happy to quote for delivery outside Greece. We offer a comprehensive discount structure for those ordering large amounts of coffee.
Customer Service:
The Coffee Beans can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.
Complaints:
If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page.
We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process
Privacy:
The Coffee Beans are committed to protecting your privacy.
Tell us what you think:
The Coffee Beans welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to info[@]thecoffeebeans[.]gr or use our contact page.
We accept payment by all major credit cards through Paypal or Cash on Delivery within Greece only.
All prices are subject to VAT unless otherwise stated and include delivery charges within Greece. We are happy to quote for delivery outside Greece. We offer a comprehensive discount structure for those ordering large amounts of coffee.
Customer Service:
The Coffee Beans can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.
Complaints:
If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page.
We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process
Privacy:
The Coffee Beans are committed to protecting your privacy.
Tell us what you think:
The Coffee Beans welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to info[@]thecoffeebeans[.]gr or use our contact page.